FAQs - Frequently Asked Questions Pages

If you haven't already been to the login page it can be found here - Login - or by clicking the Account link at the top of the page.

If you have used Ozwide tools or MT Hire in the past, there is a good chance we have pre-registered your details to allow you to use our website as a trade customer. If that's the case, just enter your email address as a returning customer and request a new password - a temporary password will be sent to your email so you can login (it's recommended you change your password immediately on your first login).

From there you can see your customer account and can change or update any details or shipping addresses as required.

If you have never used us before - Welcome! Please enter your details into the New Customer  section and click Register to continue.

We hope you enjoy the site! 

You may have already used us previously for sales or hire.
If that is the case we may have already added you to the webstore data base and therefore your email may already exist.

If this is the case and you have tried to register a new account with us and receive a message like - Invalid Email. "YourEmail@server.com" already exists in our system. All you need to do is enter your email as a “Returning Customer” and select “Request A New Password” - Our system will then send you with a temporary password to the registered email address. (Alternatively give us a call and we can assist in setting up your account login).

Once you are logged in we recommend checking your business details and changing your password (And take the opportunity to save our website in your favourites list).

We look out for the automotive trade and provide discounts for workshops and distributors with a registered ABN.
Once you have registered your details on the webstore call our office on 03 9489 9474 and our staff will finalise your card file for trade pricing and from then on you can check out with Trade pricing. (same for Capricorn members)
You will also access more freight options such as Startrack and FedEx.

Yes you can.
Do not create another card file with another email, rather call us up and provide your existing email address. From there our staff will change your existing card file to be able to check out with Capricorn for all future orders.

Yes you can.
We are a Capricorn Preferred Supplier and we welcome all members!

To set yourself up to check out with Capricorn please follow the simple steps below:
First step is to register as a new customer- Please Click Here.

Enter your business details, including your ABN and Capricorn Membership numbers in the appropriate fields. Once you have saved your details, call us up on 03 9489 9474 and tell the staff you have just registered your details on the website and would like to be verified and set up to check out on your Capricorn account.

Once everything is set up correctly by our staff you will need to log out and log back in again. And moving forward you will have an additional “Tick Box” at the checkout cart to “check out with my Capricorn account”.

Oh No! We understand that sometimes you just need to get the job finished – Luckily, we also Hire most of the specialised tooling we stock.

If you are on the individual product page look for the button under the price of the tool   

Once you click the link it will bring up a contact us page or if urgent, we suggest calling us on 1300 80 60 65 and our staff will gladly provide you options and pricing for your job.

We are located in Thomastown, Melbourne – Victoria.
If you are not from the surrounding areas do not select “Free Pick up In Store”
If you do, your order will not get dispatched until we obtain payment for the freight.

Of course! We’re happy to help with customized shipping and to discuss payment options.

Easiest thing to do is save your order as a quote and call us up and we can provide options.
If you are an individual (not a business) and it is going to a residential address your only options will be Australia post & Aus Post Express.
If you are a business and are set up as a “Trade or Capricorn customer” you will have extra freight options such as Startrack or FedEx.
If you are a trade customer and cannot see these options, Please see the above FAQ

Most of our delivery services will display an ETA at checkout to give you an idea of when you will see your parcel arrive. 
Please note: This is an estimate only and will be updated by the carrier once collected from our warehouse.

Most courier services used provide an online tracking service -  Once your goods are dispatched from our warehouse a tracking number will be added to your order.  

If you log in to your account here you can see a list of all of your orders. Find the order you're waiting on and click "Track". The shipping details will be displayed including dates, delivery address, and tracking numbers which can be used on the courier service's tracking system - allowing you to find out when the goods are due for delivery.

Alternatively, give us a call and we can assist you in locating your delivery. 

Please note: On rare instances, we understand its frustrating when things go wrong especially for time sensitive jobs, but if we have done our job and the tool is on its way with the freight company and its held up due to freight delays, please be respectful to staff. We do not control the freight companies or have contact with any of the drivers.

Yes there are. Please call our office, providing the part number along with your shipping address and our staff will happily source alternative options for larger bulkier items.

Sometimes international cards have issues, alternatively register and fill in all your details on our website. Then email sales@ozwidetools.com.au with the tool part number you are requesting and mention the payment is not processing on check out and you are requesting an invoice emailed so you can pay by Direct International Bank Deposit.